Technical Support

Introduction

Technical Support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods.

Technical Support may be delivered by different technologies depending on the situation. For example, direct questions can be addressed using telephone calls, SMS, Online chat, Support Forums, E-mail or Fax. A Technical support Centre or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application. The Technical Support Centre/ IT Helpdesk provides offshore technical support services to customers of products and services through multiple channels like email, chat, voice and the web.

Technical Support Services

  • Website Support Services
  • Product Support Services
  • Technical Monitoring Services
  • Remote Infrastructure Management Services
  • Customer Support Services

Current Scenario

The current study has found that employability with regard to IT product companies is as low as 4.22 % (amongst computer/electronics related branches), whereas employability with regard to IT services companies is 17.84%. Employability with regard to BPOs and Technical Support Jobs (TSJ) is 38.23% and 25.88% respectively. This leaves a total of 61.77% students who require training in both soft-skills and problem-solving skills to be eligible for any job in the IT or ITeS sector.

Employability of Technical Graduates

Sector Employability
IT Product 4.2 %
KPO 9.5 %
IT Services 17.8 %
Technical Support 25.9 %
BPO 38.2 %