Cabin Crew

Introduction

Cabin Crew or Flight attendants (also known as stewards/stewardesses, air hosts/hostesses, cabin attendants) are the air crew member employed by airlines primarily to ensure the safety and comfort of passengers aboard commercial flights, on select business jet aircraft.

The primary role of a flight attendant is to ensure that airline passengers have a comfortable, safe and pleasant flight. In addition to this, flight attendants are often tasked with customer service duties such as serving meals and drinks, as a secondary responsibility. The number of flight attendants required on flights are mandated by international safety regulations. For planes with up to 19 passenger seats, no flight attendant is needed. For larger planes, one flight attendant per 50 passenger seats is needed.

Air Cabin Crew members need to have a polite but firm approach when dealing with difficult customers. Excellent ‘people’ skills are really important, as is the ability to work as part of a team.

Tasks may vary slightly depending on whether it is a short or long-haul flight and the size of the team attending a pre-flight briefing, carrying out pre-flight duties, welcoming passengers on board and directing them to their seats, informing fliers of the aircraft safety procedures, checking all seat belts and galleys are secure prior to take-off; making announcements on behalf of the pilot and answering questions during the flight; serving meals and refreshments; selling duty-free goods and advising passengers of any allowance restrictions in force at their destination; reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations; giving first aid where necessary; ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers and no stowaways or suspicious items on board; completing paperwork, including writing a flight report.

Specialist recruitment agencies advertise roles on behalf of major commercial and budget airlines from across the globe. Providers of training courses often have close links to recruitment agencies and airlines. One can easily recognize that which crew member belongs to which airline depending on their uniform.

Skills Required

  • Good Communication Skills
  • Excellent Interpersonal Skills
  • The ability to remain calm in emergencies or when dealing with difficult passengers
  • Diplomacy and Tact
  • Clear Speaking Voice
  • Good Colour Vision & Hearing
  • Good General Health & Fitness
  • Assertiveness
  • The ability to keep a cheery countenance when working for a long time and during long haul journeys

One can seek employment in one government run Indian Airlines, Air India, or Alliance Air. Alternately, one can also seek employment in one of the many private airlines .International airlines also recruit staff, and that could also be an option. One of the biggest areas of growth is the low cost charter airlines, whose routes, networks and passenger figures are booming. Centre for Asia Pacific Aviation foresees that the demand for pilots, engineers and cabin crew (operational staff) is likely to grow from the current nearly 32,000 to 90,000 by 2020.